Returns & Exchanges

At ORS Hair Care, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unopened and unused products within 30 days of delivery.

1

Initiate Your Return

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely place the unused items in their original packaging, ensuring the RMA number is clearly marked on the outside of the box.

3

Ship to Warehouse

Affix the provided shipping label and drop off the package at any authorized carrier location; please retain your tracking receipt for confirmation.

4

Receive Your Refund

Once our quality control team inspects and approves the returned items, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing