Frequently Asked Questions

Everything you need to know about our nourishing hair care products and services.

What is the status of my order?

Once your order is processed, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your shipment's progress.

Do you ship internationally?

Yes, ORS Hair Care ships to most countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.

Are your products safe for color-treated hair?

Absolutely. Most of our formulas are sulfate-free and specifically designed to be gentle on color-treated and chemically processed hair.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

Are your products cruelty-free?

Yes, we are committed to ethical beauty. We do not test our finished products or ingredients on animals at any stage of production.